The gen2 keypad has otherwise made using my system WORSE than it was originally with gen1 keypad. It absolutely makes zero sense why you don’t keep LED displaying the current system mode status on when the unit is AC-powered. Ring: Please bring back the always-illuminated MODE lights when the keypad is constantly powered and power-save mode is off, just like the old gen 1 keypad (and just like probably 100% of every other alarm system out there). Let me take this opportunity to complain about 1 serious design deficiency with the newer Gen 2 keypad - it’s something already noted by many other customers and I think it’s got to be one of the top requested features, e.g. Everything is working normally now - sounds and all.

That aside, I installed and activated the new keypad, and removed the old one from my system. It’s not always an advantage to make a product smaller! My original Gen 1 was wall-mounted (and powered continuously via wiring hidden in the wall from my old ADT system), but because the Gen 2 keypad is smaller I had to patch/paint a bit of a hole in the wall that my Gen 1 was conveniently covering. Update: Ring sent me a replacement keypad (Gen 2) and it arrived within a few days, along with return label to send back my defective gen 1. Not really thrilled at the idea of getting a gen2 if that happens to be the only one Ring is now offering, since I’d have to modify my wall mount, and also I read that the gen2 no longer continuously displays the system’s mode status when permanently powered (an essential feature, IMO)Ĭalled support and got answers to my own question above - Ring is going to send me a replacement keypad, but unfortunately gen1 keypads are no longer available so it will be a gen2 unit Pretty sure this is a simple hardware failure, and it seems to be a fairly common occurrence reported by many others on this forumĮdit: did anyone here get a replacement keypad from Ring for this problem? and more specifically, if your original keypad was a gen1 model, were you able to get another gen1 as replacement? It seems the speaker/piezo has completely died. Otherwise the keypad does function normally, just without any audio feedback. Changing the audio volume, or resetting the keypad doesn’t do anything to fix this. None of the normal audio sounds work any more - keypad clicks, verbal mode change announcements, chirps when sensors activated, etc. Well yesterday (now Jan 2021), the keypad suddenly stopped making any sounds at all. I noticed the distortion was worse at higher volume levels, so I turned the keypad chirp volume down (in the app settings) to around 50-75% or so, and that seemed to make the keypad audio sound ok, or at least less distorted Just chiming in here with an update… I posted back in May2020 that my keypad (gen1) had distorted sounds after a couple months from original installation, same as the OP reported. Has everyone else with this problem had the sound completely die and have to replace the keypad? If a piezo speaker, weird that it would fail so quickly/easily.

I would have thought the sounds are produced by a piezoelectric speaker, but to me it almost sounds like an old fashioned paper speaker cone that’s been damaged. When new, the sounds were all crisp, uniform and clear, but something has changed. Not only that, the clicking sound sometimes seems slightly different pressing different keys, which makes no sense at all… At the moment, although the sounds haven’t completely died, but the sounds are indeed fuzzy and distorted sometimes (seems to change randomly). I installed my new Ring Alarm system about 2.5 months ago, and then a couple weeks ago I noticed the same sort of strange change to the sounds coming out of the keypad speaker - pretty well just how the original poster of this thread described. Interesting… was thinking to report my problem here and just came across this thread.

Ring keypad speaker not working